Refund Policy
Effective:
The promise
If you pay for a plan and change your mind within 14 days of that payment, we refund it in full. No questions, no conditions, no partial amounts. This applies to every paid plan, on monthly and yearly billing alike, and it applies to renewals the same way it applies to first payments.
If you are an EU consumer this is your statutory right of withdrawal, honored in full: your access starts immediately when you subscribe, and we do not ask you to waive the right in exchange. If you live elsewhere, the same 14-day window applies anyway. It is a promise about your money, not about investment results; nothing on InsiderAlpha is investment advice, and no claim about returns attaches to any plan.
How to claim it
Email contact@insideralpha.ai from the address on your account, or use the contact page, within 14 days of the payment. Saying you want a refund is enough. We confirm by email and refund to your original payment method; depending on your bank, the money arrives within 5 to 10 business days.
Canceling is not the same thing
You can cancel a subscription at any time in account settings. Canceling stops the next renewal; your access continues to the end of the period you have already paid for, and nothing further is charged. A refund, by contrast, undoes a payment already made, so it also ends the subscription at once: the money goes back and access stops that day rather than running to the end of the period. If you are inside the 14-day window you can have either, your choice.
The demo, and the first charge
New accounts start with a 7-day demo, which needs a card on file and never charges it. When the demo ends, the account is locked until you subscribe, and nothing is charged automatically. Paid plans are charged when you subscribe. Where a promotional offer we sent you includes a 7-day free trial, you enter payment details at checkout, nothing is charged during the trial, and the subscription converts into a paid one automatically at the end of the 7 days unless you cancel first. Cancel during the trial, in account settings or through the billing portal, and no charge is ever made.
Your first charge, whether at checkout or when an offer's trial converts, starts its own 14-day refund window, exactly like any other payment: tell us within 14 days and we refund it in full.
Who you are dealing with
Kausol, Amsterdam, the Netherlands. KVK 42138894, BTW NL005527816B59. Contact: contact@insideralpha.ai.